Cluj Airport Pickup & Return – how it works 24/7
To get on the road quickly, follow the steps below. For availability and booking, see Cluj Airport car rentals.
Pickup steps (Arrivals)
- Confirm your flight in the booking (number & time) so we can monitor delays.
- After landing, switch your phone on. You'll get a call/text with the exact meeting point (Arrivals/Parking).
- Document check: ID/passport, driving licence, and a card for the deposit.
- Contract & keys: sign digitally or on paper; we take photos for the initial condition report.
- Head off: you'll get the fuel policy (full-to-full) and return instructions.
Return steps (Parking/Terminal)
- Refuel close to the airport (full-to-full if that's in your contract).
- Share ETA 30–60 minutes in advance (call/WhatsApp).
- Meet at the agreed spot: we check fuel level and vehicle condition.
- Close the contract: return photos + signature; deposit release is initiated the same business day.
Killing time downtown before your flight? For city pickup/return alternatives, see the Cluj car hire page.
Flight delays & after-hours
- Flight tracking: we automatically adjust the meeting time.
- After-hours: pickups/returns outside business hours are possible; any fees are shown during booking.
- Clear instructions: you receive a pin with exact location, parking level and bay number.
Map & meeting points
We meet either at Arrivals (curbside) or in the Short-Term Parking area, depending on traffic. You'll receive a pin with the exact spot, level and bay number.
- Terminal Arrivals: ground floor, public area.
- Short-Term Parking: follow the P sign; barrier ticket not needed if we guide you in.
Prefer navigation links? Open the pin we send via SMS/WhatsApp at landing. If data is off, use airport Wi-Fi to load it.
What to bring
- Valid ID or passport
- Valid driving licence (original physical card)
- Payment card for the deposit (see card rules below)
- Flight number & arrival time (for delay tracking)
Card & deposit rules
A security deposit is pre-authorised on pickup and released after vehicle return and checks.
- Card type: Visa/Mastercard accepted; Revolut and similar fintech cards may be subject to issuer limits.
- Name match: the driver’s name must be on the card used for the deposit.
- Release timing: we initiate the release the same business day; banks may take 3–10 business days to reflect it.
Fuel, mileage & extras
- Fuel policy: full-to-full (bring the car back with a full tank).
- Mileage: included km/day depend on plan; see your booking summary.
- Extras on request: child seats (0–36 kg), snow chains (seasonal), GPS, additional driver.
Cross-border, roads & tolls
- Cross-border: allowed only with prior written approval and extra insurance where applicable.
- ROVignette: national roads toll is included on our cars (e-vignette). City/parking fees remain at the driver’s charge.
- Winter rules: legal requirement for winter tyres in severe weather; our fleet is season-prepared.
Late returns & grace period
If you’re running late, let us know. A short grace period may apply; beyond that, additional day/fee is charged per contract.
Support & emergencies
24/7 assistance: you’ll receive a dedicated phone & WhatsApp number with your booking. For emergencies call 112 first, then us.
- Breakdown: stop safely, call the assistance number, follow instructions.
- Accident: inform authorities, obtain a report, take photos, and contact us before moving the vehicle (if safe).
- Lost & found: items left in cars are logged; message us with your booking number.
Quick checklist
- Phone on after landing; read SMS/WhatsApp with pin & meeting point.
- Have ID, licence, and deposit card ready for verification.
- Walkaround photos at pickup & return (we do them too).
- Refuel before return (full-to-full), keep the receipt if requested.
